GENERAL CONDITIONS

GENERAL BOOKING CONDITIONS

Per each booking OM Adventure Srl needs three working days to process it. Time is necessary to follow up with all the operations involved and the time needed for receiving the confirmation from hotels.

PARTICIPANT is requested to pay the amount in full no later than 30 days before the scheduled tour beginning. If the booking is within a 30-day-period, the payment must be settled in full.

In order to proceed with the booking process, OM Adventure Srl needs to receive the contract signed by the participant.

Payment should be made via bank transfer. In case the PARTICIPANT chooses another payment method, 6% commission will be added to the total amount agreed.

To confirm the booking, you need to sign the contract. You can email adventure@officinemattio.com. adventure@officinemattio.com .

BOOKING CHANGING FEE

Once the booking confirmation has been sent to the PARTICIPANT, OM Adventure Srl will charge € 15,00 per person as “changing fee” for every change request to the confirmed booking that OM Adventure Srl receives, except in case of an added extra night.

CANCELLATION POLICY

PARTICIPANT may decide to cancel the booking. In this case, the following cancellation policies will be applied:

  • 60 days or more before the tour departure: € 100 administrative fee per person.
  • 45-60 days before the tour departure date: 30% cancellation fee per person.
  • 30-44 days before the tour departure date: 50% cancellation fee per person.
  • 15-29 days before the tour departure date: 75% cancellation fee per person.
  • 0-14 days before the tour departure date: 100% cancellation fee per person.

No refunds are possible after the tour begins.

Please note that any refund from OM Adventure Srl will be done within 30 days after the end of the scheduled tour.

No cancellation fee will be applied whenever the PARTICIPANT will decide to keep the given amounts for other OM ADVENTURE package tours.

In the very rare cases it might be necessary for OM ADVENTURE Srl to cancel a tour for any valid reason within 30 days before the departure date, you may choose one of the following options:

 1) OM Adventure Srl will refund the full deposit.

 2) The deposit can be saved and used for any other OM Adventure Srl tour proposed during the same season.

OM Adventure Srl is not responsible for other expenses incurred such as plane tickets.

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