{"id":65300,"date":"2022-06-30T10:53:47","date_gmt":"2022-06-30T08:53:47","guid":{"rendered":"https:\/\/www.officinemattio.com\/?page_id=65300"},"modified":"2026-02-03T15:19:21","modified_gmt":"2026-02-03T14:19:21","slug":"garanzia-om","status":"publish","type":"page","link":"https:\/\/www.officinemattio.com\/en\/garanzia-om\/","title":{"rendered":"Garanzia"},"content":{"rendered":"
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WARRANTY<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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1. OFFICINE MATTIO FRAMES AND FORKS<\/h5>

The warranty is provided by the manufacturer Officine Mattio S.r.l. It applies to Officine Mattio branded frames and forks, purchased after January 1, 2021, whose frame serial code (applied under the bottom bracket) begins with the number 21, 22, 23, 24 or 25.<\/span><\/p>

Officine Mattio S.r.l. warrants its frame<\/strong> and fork<\/strong> for a limited period 2 years<\/strong> from the first purchase<\/strong> against defects in materials and workmanship that become apparent after a correct use of the product. First purchase means that the product is purchased new from an authorised Officine Mattio dealer\u00a0<\/span><\/span>If the frame is resold by the original owner within the two-year period, a temporary partial cover is not transferable from the original owner to the next owner.\u00a0<\/span><\/span>Proof of purchase must be retained to benefit from the Officine Mattio warranty.<\/span><\/p>

If you register your Officine Mattio frame on the official OM website (\"Warranty\" section), within 2 months of purchase<\/strong>, the warranty will be extended by 1 year.<\/strong><\/span><\/p>

If in doubt, please contact your official Officine Mattio dealer, or write to service@officinemattio.com<\/strong><\/a>.<\/span><\/p>

2. FRAME PAINTING<\/h5>
The paintwork is guaranteed for 12 months<\/strong> and only for defects attributable to its quality. Damages attributable to product\u2019s use is excluded.<\/span>

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3. OFFICINE MATTIO WHEELS<\/h5>

As per legal regulations the wheels are insured for 2 years<\/strong>. They are insured against defects in materials and workmanship that can occur when the product is used correctly. You must keep your proof of purchase to benefit from the Officine Mattio warranty.<\/p>

For the warranty to apply you must take contact with an official Officine Mattio dealer or send an e-mail to\u00a0service@officinemattio.com<\/strong><\/a>\u00a0and list\u00a0the serial codes<\/span>\u00a0that are located respectively on the front wheel and on the rear wheel.<\/p><\/div>

4. LIMITS OF THE WARRANTY<\/h5>

Officine Mattio does not guarantee the frame in case of:<\/p>

\u00a0 \u00a0 \u00a0\u2013\u00a0 \u00a0Abnormal\/improper use of the bicycle<\/p>

\u00a0 \u00a0 \u00a0\u2013\u00a0 \u00a0Incorrect assembly<\/p>

\u00a0 \u00a0 \u00a0\u2013\u00a0 \u00a0Incorrect maintenance<\/p>

\u00a0 \u00a0 \u00a0\u2013\u00a0 \u00a0Deliberate removal of the frame serial number<\/p>

\u00a0 \u00a0 \u00a0 \u00a0 - Use of paints and customizations on the frame<\/p><\/div>

5. THIRD PARTS DAMAGES<\/h5>

In the event of damage to other manufacturers parts or third-party accessories, i.e., non-Officine Mattio branded products, that are assembled on the Officine Mattio bicycles,\u00a0the respective manufacturer's warranty may apply.\u00a0<\/span><\/p>

Your authorised Officine\u00a0<\/span>Mattio dealer will be able to give you more information.<\/span><\/p>

6. CRASH REPLACEMENT<\/h5>

We also want to support you in the event of a crash with consequent frame breakage, which is why we offer you a 30% discount on the purchase of a new Officine Mattio\u00a0frame <\/span>or fork<\/span>\u00a0To benefit from this opportunity, the frame must be registered. The discount will be applied to owners of frames up to 3 years old from the date of registration<\/strong>.\u00a0\u00a0<\/p>

In the event of an accident, Officine Mattio S.r.l., offers a 30% discount for the purchase of a set of OM branded wheels<\/strong> too. Again, to benefit from the discount, the wheels must have been registered. The discount will be applied to owners of wheels up to 2 years old from the date of registration<\/strong>.\u00a0<\/p>

.\u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/span><\/span>For the discount to be applied, the damaged frame, fork or wheels must\u00a0<\/span>be sent back to:<\/span><\/p>

Officine Mattio srl\u00a0<\/p>

6\/A, Rengo Gandolfo Road\u00a0<\/span>(CN) \u2013 Italy<\/span><\/p>

Shipping costs will be borne by the sender.\u00a0<\/p><\/div>

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REGISTER YOUR PRODUCTS HERE<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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OFFICINE MATTIO SRL<\/h1><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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6\/A, Rengo Gandolfo Road
12100 \u2013 Madonna dell\u2019Olmo
(CN) \u2013 Italy<\/p>

info@officinemattio.com<\/a><\/p>

Tel: +39 0171 322329<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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COMPLETE THE FORM IN ALL ITS PARTS<\/h1><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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